COMMON QUESTIONS
A little clarity.
Answers to the questions that often come up while setting up JSON.
Does installing JSON recreate the demo store?
No. The theme provides layouts and settings. Products, imagery, collections, menus, articles, pages, and translations are store content that you configure separately.
Why do I see English after adding a language?
Theme translations cover built-in interface strings. Translate merchant-entered content, menus, products, pages, and section text separately, then publish the language in Shopify.
Can I move price and description independently?
Yes. Add the Price and Description blocks in the Product section. The original price and description locations are suppressed to avoid duplicate output.
Why is Shop Pay, PayPal, or Google Pay missing?
The theme supports Shopify accelerated checkout, but Shopify determines the available button. Check payment configuration, merchant eligibility, customer location, browser, device, and the Show accelerated checkout setting.
Do stories need an Instagram account?
No. Mini stories uses the images, Shopify videos, titles, and products selected in the theme editor. It does not automatically import an Instagram feed.
Where do filters and complementary products come from?
Configure eligible filters and complementary product data in Shopify Search & Discovery. The theme displays the data Shopify makes available.
Are custom development and third-party apps included in theme support?
Support covers JSON theme functionality, setup questions, and reproducible theme issues. Custom design work, bespoke code, and troubleshooting third-party app internals are separate from standard theme support.
Should I send my store password?
No. Do not send account passwords, payment information, customer records, or API keys. Provide the affected URL and reproduction steps; an appropriate collaborator access process can be arranged if needed.