A section or image is missing
Check visibility, template assignment, required resource selections, and publication status. Compare the editor preview with the live template. A section can intentionally stay hidden if its required product, image, or content is empty.
A product cannot be purchased
Check that the selected variant exists, is available to Online Store, and has sellable inventory or an allowed inventory policy. Confirm its market availability. Sold-out states in a demo store are product data, not proof that the theme checkout is broken.
A payment or pickup button is missing
Check Shopify payment eligibility, device/browser availability, inventory location, and pickup configuration before adjusting the theme. For payment-account or checkout configuration problems, contact Shopify or the provider.
Video does not start
Try the viewer’s play control, confirm the file is supported and fully processed, and test outside the theme editor. Mobile browsers may block unmuted autoplay. Check that the product or story has the correct video selected.
Safe updates
Duplicate the current theme before an update or a code change. Record the version in Theme settings and keep a backup of custom code. Preview the updated copy, check app integrations, templates, navigation, and key purchase actions, then publish only after your review.
Request help
Include your store URL, theme version, affected page, device/browser, reproduction steps, and expected versus actual behavior. Share a preview link when useful. Never submit passwords, payment details, customer records, or access tokens. We can request an appropriate Shopify collaborator workflow if access is necessary.